Return Policy
We care about our customers, as much as we care about cats, and we wish you to be truly delighted with our cat products.
Return Policy: 3 weeks.
Please email us before returning any products.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within 3 weeks.
Any misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Email us, and attach any photos, if relevant.
Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, email us and we'll let you know what your next steps are.
Wrong Address Given: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed Shipments: Shipments that go unclaimed are returned to our print facility and you will be liable for the cost of a reshipment to yourself.
Returned by Customer: Please email us before returning any products.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore TerrifiCat Gallery reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.